Frequently Asked Questions
Is The Pink Pony Party Co. just for kids?
Not at all! While we love celebrating our littlest fans, we believe you’re never too old for a little magic. Our rentals are perfect for weddings, bridal showers, corporate events, and milestone birthdays (yes, even the big 4-0!). If you want your event to be "cutesy" and chic, we’re your ponies!
What services do you currently offer?
Right now, we are specializing in Custom Balloon Arches and Garlands. Whether you need a dreamy photo backdrop or a grand entrance, we’ve got the air covered!
I see more items on your site, can I book those yet?
Our "Stable" is growing fast! We are currently prepping our boutique bounce houses, popcorn & cotton candy machines, tents, tables, and chairs. They aren't quite ready for their debut yet, but you can be the first to know when they arrive!
Do you have options for boys?
Absolutely! Don’t let the "Pink" in our name fool you, we love our little gents. We can customize our balloon designs and future rentals in blues, greens, neutrals, and dapper themes to fit any adventurous boy’s birthday or baby shower.
How do I book a balloon arch?
It’s as easy as a pinky-promise! Just send us a text at (916) 530-0227 or email booking@thepinkponypartyco.com. Let us know your event date, theme, and colors, and we’ll get back to you with a quote to start the magic.
Do you handle the setup and delivery?
Yes, please! We want you to enjoy your party, not stress over the decor. We deliver, style, and set up your balloon installations so everything looks picture-perfect when your guests arrive.
How far in advance should I book?
The sooner, the better! To ensure we have your date saved and your favorite colors in stock, we recommend reaching out 2–4 weeks before your event.
Are your rentals clean?
Squeaky clean! We take safety and sparkle seriously. All of our future equipment (like bounce houses and snack machines) will be deep-cleaned and sanitized after every single use with eco-friendly, family-safe products.
🎀 The Fine Print (The Simple Version!)
To Secure Your Spot: A non-refundable deposit of 50% of your total is required to officially book your event. Think of it as a "save the date" for your rentals! The remaining balance is due 72 hours before your event date.
The Big Day: We require 1-2 hours for setup and 30-45 minutes for breakdown of Balloon Garland/Arches.
Payment Methods: We accept all debit and credit cards! We do not accept checks at this time.
Cancellation & Rescheduling
We understand that sometimes life happens! Because we reserve our equipment and time specifically for your event (and often have to turn other parties away), we have the following policy:
The 25% Deposit: As a reminder, this is non-refundable regardless of when the cancellation occurs.
Cancellations: If you need to cancel your event, please let us know as soon as possible. While the deposit is non-refundable, you will not be charged the remaining balance.
Rescheduling: If you need to move your date, we are happy to apply your deposit to a new date within 90 days of your original event (subject to our availability!). Please give us at least 7 days' notice for any date changes.
Weather Policy: For outdoor setups (like our future tents and bounce houses), if the weather looks a bit "gloomy" (heavy rain or high winds), we will work with you to find a safe indoor alternative or reschedule your magic for a sunnier day!